Rights and obligations of passengers

Here are the main rights of local public transportation users:

  • passengers have the right to benefit from local public transportation, freely and without discrimination;
  • passengers have the right to access information regarding the local public transportation services;
  • passengers will have access to local council decisions regarding the local public transportation;
  • passengers have the right to contest the local council decisions, in view of preventing or repairing a direct or indirect damage, caused by such decisions,in accordance with legal stipulations;
  • passengers have the right to alert the local public administration authorities concerning any deficiencies noticed in the performing of local public transportation services;
  • passengers have the right to be consulted directly or via a representative of a non-governmental organization in the process of elaborating and adopting decisions, strategies and regulations regarding the local public transportation;
  • in accordance with the legislation in effect, certain categories of passengers, benefit from a series of facilities.

Here are the main obligations of passengers:

  • passengers must have a valid travel ID or any other transportation document established by law;
  • passengers must pay the price of the valid travel titles, for the trips they take, in accordance with the fare legibly printed on such titles;
  • passengers must make due payment for the provided/performed services in accordance with the contract, within the established term;
  • passengers must not damage the goods belonging to the transportation systems in the public or private domain;
  • passengers must have a decent behavior in relation with the staff of the service performers and other passengers.
Sugestii

Your suggestion

Enter your message and the verification code, then press 'Send'.

If you wish to receive an answer, please use the contact form.