According to Law no. 448/06.12.2006, individuals with severe and pronounced disabilities, as well as the companions of those with severe disabilities (when accompanying them), the companions of children with pronounced disabilities (when accompanying them), and the companions of adults with pronounced auditory and mental disabilities (when accompanying them), personal assistants of individuals with severe disabilities, and professional personal assistants of individuals with pronounced severe disabilities, are entitled to free public transportation on all routes within the Municipality of Sibiu.

The free transportation for the aforementioned categories is granted based on an application submitted to the Public Social Assistance Service (S.P.A.S.), under the jurisdiction of the Local Council of the Municipality of Sibiu. The database containing the beneficiaries of free public transportation is updated monthly by S.P.A.S. staff.

Thus, beneficiaries can travel for free on Tursib buses within the Municipality of Sibiu, based on a "Transportation Permit" issued by the Public Social Assistance Service.

In case of loss, destruction, or theft of the permit, the beneficiary must declare it null in a daily newspaper and request a duplicate from the General Directorate of Social Assistance and Child Protection Sibiu.

Local authorities, in collaboration with the local public transportation company in Sibiu, are implementing various measures to offer people with special needs the opportunity to adopt a lifestyle less dependent on automobiles and to use alternative modes of transportation.

Our company has taken measures to adapt Tursib transport means and stations in accordance with legislation that protects people with disabilities. These measures include:

Tursib Bus Features:

• Access ramps for boarding/deboarding with a wheelchair on 90% of the Tursib fleet;
• Special seats for people with reduced mobility in all buses;
• Illuminated displays inside and outside the bus showing the route number and terminal, in all buses;
• Vocal announcements inside the buses indicating the next stop;
• Acoustic signals indicating the opening/closing of doors.

Tursib Bus Station Features:

• Electronic displays showing the real-time arrival of the next buses. Currently, 36 stations are equipped with these devices, and the Sibiu City Hall is undertaking two projects to acquire 110 additional electronic displays for bus stations. These also show icons next to buses equipped with ramps for people with reduced mobility and public transportation information;
• Public transport maps at stations with shelters;
• Schedules positioned at a suitable height for consultation by shorter individuals or those in wheelchairs, in all bus stations;
• Public announcements in all bus stations when necessary;
• Informational plaques regarding the rights of people with disabilities, in all bus stations;
• Tactile markings in approximately 10% of bus stations for visually impaired individuals;
• Special markings indicating the location of the dedicated door for people with disabilities, in approximately 3% of bus stations.

Ticketing:

• To increase accessibility to travel tickets, our company has provided 36 ticket vending machines operating 24/7 in high-traffic stations.
• POS devices in buses for purchasing tickets with contactless cards/phones/smartwatches;
• Mobile applications (SibiuBus and 24Pay) that allow online purchase of travel tickets;
• The Tursib portal allows online loading of the Tursib card;
• Travel tickets available through partners (Simpa and Alphacom) where access for people with disabilities is easier;
• Coaches to Păltiniș are equipped with ticket vending machines inside, allowing direct purchase in the coach.

Accessibility in Company Buildings:

• Ramp for wheelchair access at the company's headquarters in Sibiu on Munchen Street no. 1, where the Tursib Cashier is located on the ground floor;
• Ramp for wheelchair access at the Agency's headquarters in Sibiu on Calea Dumbrăvii Street no. 135;
• Easy accessibility at the Terezian Agency.

Employee Training on Supporting Travelers with Special Needs:

• Monthly safety training sessions for drivers, complemented by training sessions on:
  • Raising awareness among Tursib S.A. drivers to provide support for boarding the bus for people with reduced mobility;
  • Stopping buses in station bays close to the curb to facilitate the use of special access ramps when needed;
  • Training drivers on the awareness that failure to comply with instructions regarding the support that must be provided to people with disabilities involves repercussions and disciplinary sanctions.
• Tursib personnel in direct contact with travelers are constantly trained on the obligation to provide information on how they will be helped to board/deboard, as well as to assist in boarding/deboarding public transport vehicles.

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