Tursib has signed up as follower (user) of the European project ENERQI.
The aim of the project is to collect actual data regarding every route operated by Tursib, in order to determine the level of the customer's satisfaction. The idea is to involve volunteers, users of public transport to respond to questionnaires regarding a wide range of of quality issues.
Data are collected by observers who are also selected from passengers, willing to participate in the project. The observers can choose the travel which they will monitor. This guarantees that the "sample" is independentely chosen from all possible journeys.
By asking passengers to evaluate the quality of the public transport system, we can take corrective actions in order to improve quality.
For details on ENERQI project, visit http://enerqi-online.eu.